FAQ's

SHIPPING QUESTIONS

Q: Can my order be shipped?

    A: Yes. At an additional cost your order can be shipped to you.

    Q: Why can't I choose shipping at checkout?

      A: Right now we do not offer a flat rate shipping. We offer in store pick up or can ship your product(s) at an additional cost. If you would like your items shipped please specify that in the notes section at checkout and we will contact you for shipping payment.

      ENGRAVING QUESTIONS

      Q: How much does it cost to get something engraved?

        A: Our engraving fees start at $15.00 and go up from there depending on the product.

        Q: Can you engrave my personal items?

          A: We recommend bringing your product by our store so we can see/feel the product before quoting you or letting you know if it is something we can engrave.

          Q: How do I personalize an item with a logo?

          A: If you have a logo that you would like on a certain product, please email the logo to sales@mceversawards.org along with your order number that is provided at check out. Logos need to be provided in the highest resolution possible, preferably a .eps or a .PNG file. 

          Q: Are there any restrictions in the Text/Images that I can use to personalize my items?

          A: Yes. For example, large amounts of text are not recommended for small products. If we believe that your engraving details contain excessive text, we can provide our professional recommendation for text on that specific product. Excessive text may require an additional fee.

          Q: How can I give more specific engraving instructions?

          A: If additional/extensive details or artwork are needed for your order, please email  the instructions to sales@mceversawards.org along with your order number that is provided at check out. 

          ORDERING QUESTIONS

          Q: What kinds of payment do you accept?

            A: We accept Visa, Discover, Amex, MasterCard, Paypal and Company/Organization checks. NO PERSONAL CHECKS.

            Q: When will my order be ready?

            A: We have a 5 business day turnaround time. You will be notified via phone or email as soon as your order is ready for pickup. 

            Q: Can I rush my order?

            A: If you would like you order before the 5 business day turnaround time, your order may be rushed for an additional fee. Rush fees are as follows:

            • Same Day - 25% of Order Total
            • 24 Hour Guarantee - 20% of Order Total
            • 48 Hour Guarantee - 15% of Order Total
            • 3 or 4 Day Guarantee - 10% of Order Total
            • Minimum Rush Fee: $5.00

            Q: Do I have to pick up my order the day that I am notified?

              A: No. We hold your product(s) for 30 days. Items will be discarded if not picked up within the 30 day period.

              Q: Can I order by telephone?

              A: No. All engraving details must be provided in writing either through the website when ordering, or sent to sales@mceversawards.org.

              Q: What is your return policy?

              A: No refunds/returns. ALL SALES FINAL. 

               MISCELLANEOUS QUESTIONS:

              Q: Where are you located?

              A: We are located in Carrollton, Georgia at the end of the Carrollton Bypass behind City Station in the Food Depot Shopping Center. 

              Q: How much are trophies?

                A: Our trophies start at $6.50 and go up from there depending on what you choose. All of our trophy prices include engraving.

                Q: How much are plaques?

                A: Plaques start at $15.00 and go up from there depending on the size of the plaque. There is a one time set-up/artwork fee for new orders. Set-up/artwork fees start at $5.00 and go up from there depending on the size of the plaque. More information about plaques can be found here.